Privacy Policy

Welcome to Quantum Craft Ltd. We are committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

This policy applies to all personal data processed by Quantum Craft Ltd in connection with our website at quantumcraft.co.uk and our software development services.

The data controller responsible for your personal data is:

If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.

We collect personal data in the following ways:

Information you provide directly:

• Name, email address, and message content when you use our contact form
• Business details when you enquire about our services
• Any other information you choose to share with us in correspondence

Information collected automatically:

• Technical data such as IP address, browser type, and device information
• Usage data including pages visited and time spent on our website
• Cookie data as described in Section 6 of this policy

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

• Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data, such as for marketing communications
• Contract (Article 6(1)(b)): Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
• Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests, such as responding to enquiries, improving our website, and protecting our business, provided these interests do not override your rights

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To deliver software development services you have engaged us for
• To send you relevant updates about projects or services (with your consent)
• To improve our website and user experience
• To comply with legal obligations
• To protect our business and your security

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website.

Types of cookies we use:

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand website usage patterns to improve our services

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

We do not sell your personal data. We may share your data with trusted third parties who help us operate our business:

• Email service providers: We use Mailjet to process contact form submissions and send communications
• Hosting providers: Our website is hosted on secure servers with appropriate data protection measures
• Professional advisors: We may share data with accountants or legal advisors as necessary

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: Retained for 2 years from your last contact with us, unless you become a client
• Client project data: Retained for 6 years after project completion for legal and contractual purposes
• Marketing preferences: Retained until you withdraw consent or unsubscribe

After these periods, data is securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restriction: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@quantumcraft.co.uk. We will respond to your request within one month.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it:

• HTTPS encryption for all data transmitted to and from our website
• Secure server infrastructure with regular security updates
• Access controls limiting who can view personal data
• Regular review of our security practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your own information.

We primarily process and store your data within the United Kingdom and European Economic Area (EEA). Where we transfer data outside these regions, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with adequacy decisions
• Standard contractual clauses approved by the ICO
• Certification schemes such as the UK Extension to the EU-US Data Privacy Framework

If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: